FAQ's

Questions? We’re here to help.
Find answers to our most common questions below.

Do you offer free shipping?
Yes — we offer free shipping on orders over $75.

How long does it take to process my order?
Most orders are processed within 3–5 business days.

How long does shipping take?
Once shipped, most orders arrive within 3–5 business days, depending on destination.

How can I track my order?
If tracking is available, you will receive tracking information once your order has shipped.

Do you ship internationally?
Shipping availability may vary by product and destination. For international shipping questions, please contact donnalee@savlenstudios.com.

What if I entered the wrong shipping address?
Please email donnalee@savlenstudios.com as soon as possible. We cannot guarantee changes after an order is placed, but we will do our best to help.

What kind of products do you offer?
Love My Oceans offers ocean-inspired apparel, art-forward lifestyle pieces, and select coastal goods designed to bring the spirit of the sea into everyday life.

Are your designs original?
Yes — Love My Oceans is rooted in original artwork and ocean-inspired design with a distinctive coastal point of view.

Will the colors look exactly as they do on my screen?
We do our best to display colors accurately, but slight variations may occur depending on your screen or device settings.

Are your items true to size?
Sizing may vary slightly by item. Please refer to the sizing information on each product page before ordering.

How should I care for my apparel?
Please follow the care instructions listed on the garment label or product page to help preserve the fit, feel, and artwork.

What is your return and refund policy?
We offer refunds or replacements for items that arrive damaged, defective, or incorrect. Requests must be made within 30 days of purchase.

Do you accept returns for sizing issues or change of mind?
At this time, we do not offer general returns or refunds for incorrect size selection, change of mind, or buyer’s remorse.

What should I do if my item arrives damaged or I receive the wrong item?
Please email donnalee@savlenstudios.com within 30 days of purchase with your order number, a description of the issue, and photos if possible. We’ll review it and do our best to make it right.

Can I cancel or change my order after placing it?
Because orders are processed quickly, we cannot guarantee changes or cancellations after an order is placed. Please contact donnalee@savlenstudios.com right away if needed.

Is your checkout secure?
Yes — we offer a safe and secure checkout so you can shop with confidence.

How can I contact Love My Oceans?
For questions about your order, shipping, products, or refunds, please email donnalee@savlenstudios.com.

How quickly will I receive a response?
We do our best to respond within 1–2 business days.

Can your policies change?
Yes — Love My Oceans reserves the right to update or change policies at any time without notice.

Still need help?
Email us anytime at donnalee@savlenstudios.com